What are the hours of the Live! Rewards® Club?
I'm having trouble logging into my account. Where can I receive help?
How do I get a Live! Rewards® Card?
What are the player Tier levels and how do I move up?
When do the new Card Tiers take effect?
Will my expired Live! Rewards® Card work?
How do players find out what Card Tier they’re in?
What are the benefits of each Live! Rewards® Card Tier level?
Where can Live! Rewards® member find out more about the benefits?
How long do I have to achieve the next Card tier level? When does my Card expire?
How do I earn points and rewards?
How do I know how many points I have?
How do I redeem my Reward Points for Free Slot Play, Match Play and Self-Comps?
When do my Reward Points expire?
What are Self-Comps?
How do I earn Self-Comps?
How do I use Self-Comps?
How do I know how many Self-Comps dollars I have?
When do my Self-Comps expire?
Can Self-Comps be converted to Cash or Free Play?
Do Self-Comps count towards Tier earnings?
Why do I need a PIN (Personal Identification Number)? And how do I reset it if it’s not working?

 


What are the hours of the Live! Rewards® Club?

Sunday - Thursday | 8:00AM - 2:00AM
Friday & Saturday | 8:00AM - 4:00AM

 

How do I get a Live! Rewards® Card?

To sign up for membership, simply visit the Live! Rewards® Club and present a valid form of identification. Membership is FREE and all new members will receive the Classic (Red) Live! Rewards® Card. Each Card Tier has criteria that must be met annually in order to maintain tier or qualify for an upgrade.

 

What are the player Tier levels and how do I move up?

Tier level is based on how many Tier points are earned, based on play.

Classic

Membership is Free. There is no Tier point minimum at the Classic Card level.

Gold

Earn 25,000 Tier points or 100 Poker Hours annually to achieve Gold Card status.

Platinum

Earn 100,000 Tier points or 500 Poker Hours annually to achieve Platinum Card status.

Black Card

Earn 500,000 Tier points or 5,000 Poker Hours annually to achieve Black Card status.

Chairman’s Club

Earn 2,000,000 Tier points annually to achieve Chairman’s Club status.

 

Tier points are reset the first of each year, but Tier upgrades will occur as soon as the specified point levels are achieved through the year.

 

When do the new Card Tiers take effect?

Tier status takes effect immediately, but members who do not maintain status will be downgraded March 1 of the following year.

 

Will my expired Live! Rewards® Card work?

Yes. Your expired Card will work and all play will be properly tracked to your account. However, Tier status and awards will not be associated with the expired Card. You must have a valid Card to access benefits.

 

How do players find out what Card Tier they’re in?

Members that qualify for Gold, Platinum, Black Card and Chairman’s Club membership will be notified via mail before February 15 annually. After March 1, members can find out their level at any Promotional Kiosk, on the Maryland Live! website, from their monthly mailer, or by asking a Live! Rewards® representative.

 

What are the benefits of each Live! Rewards® Card Tier level?

All Live! Rewards® members qualify for a variety of unique benefits. As higher Tier status is achieved, benefits increase in value without losing the benefits from the previous Tier. Please refer to the Card Benefits Page for the full list of benefits available.

 

Where can Live! Rewards® members find out more about the benefits?

All benefits and how to access them are listed on the Maryland Live! Casino Card Benefits Page. Benefits are also detailed in brochures that are issued at the Live! Rewards® Club.

 

How long do I have to achieve the next Card Tier level? When does my Card expire?

Live! Rewards® is an annually renewed card program, which means you must achieve the minimum criteria for a Tier level by December 31 each year. Once achieved, you will be upgraded for the remainder of the current year and for the subsequent year. Remember you are always playing for the following year’s status.

Live! Rewards® Cards will expire on the last day of February of each year. If a higher Tier is achieved, or your Tier remains the same, stop by the Live! Rewards® Club to pick up your new Card.

 

How do I earn points and rewards?

Every time you play at a slot machine, properly insert your Card into the card reader and the slot machines will keep track of your points for you. If you see a red light, please re-insert your card. At any table game, present your Live! Rewards® Card to the dealer, so your play can be registered.

TIER POINTS - Earned based on play

Slots

$1 coin-in slot machine = 1 Tier point

$2 coin-in video poker = 1 Tier point

$4 coin-in electronic table games = 1 Tier point

Table Games

Based on game type, length of play and average bet

Poker

1 hour played = 100 Tier points

Members earn Tier points to achieve a higher level. Tier points cannot be spent.

RETAIL POINTS – Earned at any Maryland Live! Casino outlet or Shop Live! at the time of purchase

$1 spent = 1 Retail point

Cash or Credit purchases only

Retail points count towards your Card Tier Status earning

REWARD POINTS - Earned based on play in the same way Tier points are earned

Slots

$1 coin-in slot machine = 1 Reward point

$2 coin-in video poker = 1 Reward point

$4 coin-in electronic table games = 1 Reward point

Table Games

Based on game type, length of play and average bet

Poker

1 hour played = 100 Rewards points

Members earn Reward points to redeem for slot play, dining, and shopping at Shop Live!

600 Reward points = $1 in Reward credit

 

How do I know how many points I have?

Members can check their point balance at the following:

  • Any slot machine by inserting their Live! Rewards® Card, selecting “Personal Banker”, adding their PIN and selecting “Account Balance”
  • The Maryland Live! website by accessing their account
  • By visiting the Live! Rewards® Club

 

How do I redeem my Reward Points for Free Slot Play, Match Play and Self-Comps?

FREE SLOT PLAY – Redemption occurs directly at the slot machine:

  • Insert your Live! Rewards® Card into the card reader
  • Select “Personal Banker”
  • Enter your PIN
  • Touch “Transfer to Game”
  • Touch “Points”
  • Touch the value desired to be downloaded and confirm

MATCH PLAY - Redemption occurs at a Promotional Kiosk:

  • Swipe your card at any Promotional Kiosk
  • Enter your PIN
  • Select “Redemptions”
  • Select “Match Play”
  • Enter the amount of Match Play you would like to receive in exchange for your points and push enter (Minimum Match Play amount to be redeemed is $5)
  • Re-enter your PIN number and select enter

The printed Match Play receipt can be redeemed directly at your table game of choice

(Excludes Poker and Carnival Games)

 

FOOD, BEVERAGE OR RETAIL – Redemption occurs directly at the outlet:

  • Present your Live! Rewards® Card and valid ID to the cashier
  • Partial or full credit can be applied to a bill based on customer preference or point availability

 

When do my Reward points expire?

Reward points will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.

 

What are Self-Comps?

Self-Comps are a benefit that players earn and use to comp themselves at Maryland Live! restaurant outlets and the Shop Live! retail store. Self-Comp awards are dollar based; for example, $1 in earned Self-Comp is equivalent to $1 in retail or dining purchase.

 

How do I earn Self-Comps?

Members earn Self-Comps based on game played, average bet, and length of play at slots and tables. The earning rate will vary for every player based on their play. Members earn $1 in Self-Comps for every hour of poker played, with higher Tiers earning at an increased rate.

 

How do I use Self-Comps?

Members can simply present their Live! Rewards® Card at any Maryland Live! restaurant or the Shop Live! retail store to redeem their comps for purchase.

To use Self-Comps at Bobby's Burger Palace or The Cheesecake Factory®:

  • Swipe your card at any Promotional Kiosk
  • Enter your PIN
  • Select the “Redemptions” button
  • Select the “Items” button
  • Choose Bobby’s Burger Palace or The Cheesecake Factory®
  • Select the “Comp $” button
  • Enter the amount that you would like to spend and press enter
  • Re-enter your PIN to confirm the transaction

A receipt will print out and must be taken directly to the restaurant for use on transaction date and must be utilized in full.

*Max $100 Bobby’s Burger Palace or The Cheesecake Factory® credit per day. The voucher expires at the close of business the day that it is printed.

 

How do I know how many Self-Comp dollars I have?

Members can check their Self-Comp account on any Promotional Kiosk in the facility, on the Maryland Live! website or at the Live! Rewards® Club.

 

When do my Self-Comps expire?

Self-Comps will remain on a member’s account until they are used or their account becomes inactive. Inactivity is defined as an account that has no active play for 90 consecutive days.

 

Can Self-Comps be converted to Cash or Free Play?

No. Self-Comps exist for the members' use in our food and retail outlets only.

 

Do Self-Comps count towards Tier earning?

No. Only earned Tier points count toward Tier earning and renewal.

 

Why do I need a PIN (Personal Identification Number)? And how do I reset it if it’s not working?

Each Live! Rewards® member is required to establish a Personal Identification Number (PIN). This acts as a unique identifier, protects accounts and ensures only you have access to Free Play, Self-Comps and promotional rewards. Your PIN also allows you to download rewards and view your Live! Rewards® balance directly at any slot machine or Promotional Kiosk. If you forget your PIN number or it gets locked, please visit the Live! Rewards® Club.